This policy explains when you can cancel a paid service on TripUp and how refunds work. It applies only to payments you make to TripUp through our website.
Free services
Browsing TripUp, listing your business and contacting businesses directly are all free. As you make no payment to TripUp for these, no refund applies.
If you pay a business directly, for example a hotel, cab operator or shop you found on TripUp, that payment is between you and the business, and its own refund terms apply. We cannot refund money we did not receive, but please tell us if a listed business misleads you.
Featured and promoted listing plans
- Before your placement goes live: you can cancel for a full refund. If we decide not to feature your listing after reviewing it, we will also refund you in full.
- After your placement goes live: the current paid period is non-refundable.
- If we cannot deliver the placement: if we are unable to show your placement for the period you paid for, for reasons that are not your fault, you will get a refund for the part of the period not delivered, or a full refund if the placement never went live.
- Recurring plans: you can cancel at any time to stop future renewals. Your placement continues until the end of the period you have already paid for, and you will not be charged again.
If we remove a listing because it breaks our Terms of Service, for example because it contains false information, the rest of the paid period is not refunded.
Travel plan bookings
Travel plans are fulfilled by independent local travel partners. The start time of your trip is the pickup time shown in your booking confirmation.
If you cancel
- 48 hours or more before the start time: full refund of the amount you paid.
- Less than 48 hours but at least 24 hours before the start time: 50% refund of the amount you paid.
- Less than 24 hours before the start time, or if you do not turn up: no refund.
These rules apply to the amount you paid through TripUp, whether that was the full price or an advance. Your cancellation time is the time we receive your request.
If the partner or TripUp cancels
If the partner cancels your booking or does not turn up, or if we cancel it, you will get a full refund of everything you paid through TripUp, and no cancellation fee is charged to you. If you prefer, we will try to arrange another partner or a new date instead.
Changing your trip
You can ask to change the date, time, pickup point or number of travellers. Changes depend on the partner's availability, and any difference in price will be charged or refunded. If a change is not possible, you can keep your original booking or cancel it under the rules above.
Weather and other events outside anyone's control
If heavy rain, floods, landslides or other natural events, or government restrictions such as road closures, stop a trip from going ahead safely, you can choose to reschedule your trip or receive a full refund.
If something goes wrong on the day
If the partner does not provide what was promised, for example if a major part of the itinerary is skipped without good reason, please tell us within 7 days of the trip. We will look into it with the partner and, where your complaint is valid, arrange a fair partial or full refund.
Failed or duplicate payments
If money is deducted from your account but the payment fails, or you are charged twice for the same order, the deducted amount or the duplicate charge is refunded automatically to your original payment method, usually within 5 to 7 business days. If it has not reached you by then, please contact us with the transaction details.
How refunds are paid
- Refunds go back to your original payment method, such as your card, UPI or bank account. We do not refund in cash or to a different account.
- We start the refund within 3 business days of approving it. It usually reaches your account within 5 to 7 business days after that, depending on your bank and the payment gateway.
- We refund the full eligible amount, including any GST paid on it, and we do not deduct payment gateway charges.
- If you need it, we will share the refund reference number so you can check with your bank.
How to ask for a cancellation or refund
Contact us through our Contact page, or:
- Phone: +91 93716 29175
Please include your booking or payment ID, your name, the phone number or email address you used, and the reason for your request. We will acknowledge your request within 24 hours and let you know the outcome, including any refund amount.
If you are not happy with how your request was handled, you can contact our Grievance Officer. You will find their details in our Terms of Service.
Last updated: 27 September 2026